FAQ’S PAGE
www.4pawspetfood.co.uk/petfood/faqs
- Are 4PawsPetfoods suitable for sensitive dogs?
(Answer – Yes 4Pawspetfoods are all hypoallergenic and are formulated by using only natural and holistic ingredients; in our pet food be rest assured we do not add any: -
Artificial flavourings
Artificial Additives
Artificial Colourings
Artificial Preservatives
No Animal By-Products
GM Free
Cheap Fillers
Beef
Dairy Products
Egg in any form
GM Ingredients
Lactose
Maize
Pork
Salt
Soya
Wheat
Wheat Gluten
(If your beloved dog has been recommended by your vet to avoid certain food, we advise you to carefully check our ingredient list (hyperlink) to make sure our pet food is suitable for your particular dog needs).
- What age dog can have your food?
Our pet food is suitable for all dogs from 12monhs old upwards
- Do you test on animals?
No absolutely not!!! We also make sure our ingredients are sourced from respectable reliable ethical suppliers who also do not test on animals.
The only testing we do is taste testing on our friends and family dogs.
- Your pet food has verm-x ® (has to be in Times New Roman Bold with®) what is it?
(Answer - Verm-X is a Non –GM, natural herbal supplement too Control Internal Parasites, such as: -
Tapeworms
Roundworms
Hookworms
Whipworms
Coccidia
Giardia
Also due to being herbal it contains 100’s of active compounds which conditions your dogs gut and promote good health, whilst remaining gentle on your dogs gut and digestive system.
Many people have reported using Verm-X has improved their dogs coat, skin, eye’s and also improved their energy levels.(for more information about Verm-X see (hyperlink)).
- Your pet food has Joint Care what is this?
(Answer – We have added what we call 4 Paws Joint Care which is a specially formulated combination of Glucosamine, (MSM) Methylsulfonylmethane and Chondroitin Sulphate, these three ingredients are known to help keep your dogs joints supple also help in improving the resilience of cartilage, it aids the repair and formation of connective tissue, tendons, skin, bone and ligaments, also improves the strength and structure of the cartilage, improving the ability of your pet with regards to shock absorbation when your pet is running and enjoying life to the full.
- Can I add water to your dog food?
By feeding our food dry will help improve your pet’s teeth and health, however, you can add water but we recommend this is only done as part of a recommended weight loss programme.
- Do I need to add anything to your pet food?
No 4Pawspetfood is a complete feed for your pet, as such there is no need to add anything to our feed, we also formulate our feed to include Verm-X and Joint Care which means you no longer have to purchase these separately.
- Is your feed okay for Diabetic Dogs?
Yes, we already recommend to split the daily intake recommended to 3-4 meals a day instead of many manufacturers who only recommend twice daily feeding, we feel it is always best to split the daily intake allowance of the feed into 3-4 or more meals a day, as by doing this it slowly releases energy and your dog doesn't end up with a sugar rush.
(It is always best to take our feed to your veterinarian or ideally to a veterinarian who is also qualified in nutrition for companion pets).
- By having verm-x does this mean I don’t need to worm my dog?
(Answer – Verm-x ingredients doesn’t just help with internal parasites, it is also shown by many satisified customers to improve your dogs health, eyes, gut, digestion system, coat, skin and improved their energy levels, whereas a normal worming tablet/powder only helps with stopping worms, but if your dog is indeed an active outdoor dog it is likely to encounter all sorts of internal parasites as such it is not necessary to worm you Dog by normal means, however, we recommend you carry on providing your dog with it’s worming regime if expressed as a necessity by your Vet, but by using our feed, it will help to ensure your dog will not suffer from internal parasites also improves its health.
- I currently buy Verm-x separately should I stop doing this when feeding your product?
(Answer – Even though it is highly unlikely to do your dog any harm in over feeding it with Verm-x it is recommended to stop using Verm-x on it’s own if feeding our Verm-x dog food range.
- I currently buy a Joint Aid product at moment, should I stop doing this when feeding your product?
(Answer – Yes it is advisable to stop buying any other Joint Aid/care product when feeding our Joint Care food range, unless a Vetineran states it is safe to carry on using both!
- You state 40% chicken is this true?
(Answer – We don’t play clever marketing tactics to miss-sell our pet food, when we state you get 40% chicken you get 40% chicken!
Many pet food companies state for example 40% chicken, however most have 20% fresh chicken, what does this mean?, well basically fresh chicken is made up of about 80% water, so when it is finally added into kibble form, in fact that 20% fresh chicken means only 4% chicken plus the 20% poultry meal, which means our competitors are in fact only providing your dog with a total of 24% chicken in the kibble!
Meaning that your dog isn’t get as much of the healthy nutrients and taste that chicken provides!
- Why do you use 13% white and 12% brown rice?
(Answer – We feel 25% - 30% rice content is the optimal amount of carbohydrates from rice, any more than 30% we believe is then used by many pet food manufacturers even those claiming to be Natural and Holistic as a filler to reduce their costs, therefore improving their profit margins and not for the actual benefit of your dog.
We also feel that just using one type of rice is again is just being used as filler and by having just one type reduces their cost of ingredients and improves profit margins not the health needs of your dog.
By having both white and brown rice in our pet food, we believe it provides the best of both worlds nutritionally helping to enhance the health benefits of rice in the feed.
- What is meant by Holistic and Natural when describing 4Paws Pet Food?
(Answer – What it means in its basic form is that we take a Holistic Approach to the body and health, therefore selecting only Quality Natural Healthy Ingredients for our pet food, the way these healthy ingredients combine and complement each other to improve your pets overall health and wellbeing.
Can you send me a Free Sample?
(Our pet food is tried and tested, we also found that it takes several KG to really see if your dog loves any dog food on the market, just because they like an initial 250g sample doesn’t mean they will like it each and every day! whereas our pet food is tried and tested to sustain it's palability on a daily basis, as such we do not provide free sample’s, this also helps to keep the dog food costs down).
- What are your delivery costs?
(Answer – Most deliveries upto 30KG to UK Mainland* Households are Free of Charge, however,
Unfortunately due to mounting fuel costs we are unable to offer Free standard delivery too: -
AB 31 – 38, AB40 – 56, IV1 – 28, IV30 – 32, IV36 – 40, IV52 – 54, IV63, KW1 – 14, PA21 – PA38, PH4 – 41, PH49 – 50, BT
Channel Islands, HS, IM (Isle of Man), IV41 – 49, IV51, IV55 – 56, KA27 – 28, KW15 – 17, PA20, PA41 – 49, PA60 – 78, PH42 – 44, ZE
For potential customers in the above postcodes it is advisable to contact us too order more than one bag of pet food at a time! so we can arrange individual delivery arrangements!
) please see (hyperlink) delivery page.- Why was I refunded after placing my order?
(Answer – You will off been refunded for one of two reasons; the first being that we are currently out of stock and the second is if you placed an order without paying the correct delivery charges i.e. for highlands, Islands and remote locations please see (hyperlink) delivery page.
- What happens if I am not in when a delivery is attempted?
(Answer – The delivery company if unable to leave or deliver the product they will leave you a card to arrange alternative delivery arrangements, they normally provide you with up-to three opportunities to have your order delivered.
There may be a fee incurred and made by the delivery company if no one is able to take the delivery repeatedly, to minimise this risk many people decide to have the delivery sent to their workplace instead.
Business Post delivery is generally Monday to Friday and normally requires a signature upon delivery. If you require your order to be left with a neighbour, please leave a signed declaration on your door for the courier driver.
- Do you deliver at weekends?
(Answer – At the moment our delivery company only delivers during normal working week hours!)